Refund policy

Return & Refund Policy

At Skipipy Skin, we want you to feel comfortable with every purchase. If your order has an issue or you would like to request a return, please contact us and we will review your case.

Return Timeframe

Return requests may be submitted within 30 days after delivery. Items must be unused, in their original condition, and returned with the original packaging. We may require your order number or proof of purchase.

Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.

We also do not accept returns for gift cards, final sale items, clearance products, or customized/personalized items.

Return Process

To start a return, please email us at support@skipipy.com
with your order number and reason for return.

If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue quickly.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or wrong item sent by us.

Refunds

Once your return is received and inspected, we will send you an email update. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Wrong Items

Please inspect your package when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can assist with a replacement, exchange, or refund when eligible.

Skipipy Skin
1440 NW 138th St, Miami, FL 33167
Phone: 305-467-2380
Email: support@skipipy.com.